Resume

SKILLS & COMPETENCIES

IT & Technical Support:

• Hands-on experience setting up, configuring, and troubleshooting point-of-sale systems, pin-pads, printers, tablets, and PCs across business and retail environments
• Performed inventory discrepancy investigations diagnosing root causes including misplacement, visibility issues, and unrecorded depletion
• Conducted precounts using a company-issued device and proprietary inventory application, generating barcoded section labels to preserve accurate data ahead of third-party verification
• Experience with HTML, CSS, and JavaScript

Programming & Data:

• Experience using programming languages: Java, SQL, Python, R
• Data visualization using Tableau, R, and Excel
• Cleaned, organized, and analyzed datasets to uncover trends and inform business decisions
• Developed a personal website from scratch, managing design, development, and deployment independently via GitHub Pages

Financial Management & Analysis:

• Managed full-cycle bookkeeping in QuickBooks, including accounts payable and receivable, account reconciliation, expense tracking, and journal entries
• Organized invoices and receipts digitally via Dropbox and maintained audit-ready financial records
• Processed payroll for teams of up to nine employees
• Reviewed profit and loss statements with regional representatives during quarterly visits
• Built a weekly product consumption tracking system to forecast inventory needs and inform delivery orders

Operations & Management:

• Led end-to-end hiring process, including job listings, conducting interviews, onboarding, and training new associates
• Coordinated team schedules, payroll, and inventory checks to optimize daily operations
• Designed reusable shift checklists organized by day and shift type, standardizing daily workflows and improving consistency across the team
• Reorganized backroom layout and implemented a new organizational system to improve efficiency across all shifts
• Assumed team lead responsibilities in the absence of assigned supervisors, coordinating task assignments and keeping the team on schedule
• Interpreted floor plan and planogram documentation to guide accurate product placement and layout decisions
• Applied risk-based prioritization to inventory preparation, focusing on high-shrink product categories
• Supported feature ordering decisions by evaluating customer demographics, seasonal demand, and product performance

Platforms & Software:

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• QuickBooks, Dropbox
• DoorDash and UberEats vendor portals
• GoDaddy web management platform
• Instagram and Facebook business account management
• GitHub Pages

Customer Service & Communication:

• Delivered excellent customer service across retail and food service environments, resolving disputes and handling high-volume customer traffic during peak hours
• Communicated order status updates and exceptions through digital platforms to ensure smooth customer experience
• Evaluated system-suggested product substitutions and communicated outcomes clearly to customers when alternatives were applied
• Managed business social media accounts, scheduling franchise content and creating original promotional graphics

WORK HISTORY

Walmart

• Performed inventory discrepancy investigations through Walmart's pinpoint process, diagnosing root causes when system records conflicted with physical stock -- including misplacement, visibility issues, or unrecorded depletion
• Reset product modulars using the MyWalmart app, scanning updated section locations into the system and implementing new layouts, shelf configurations, and vendor graphics in alignment with system-directed planogram specifications
• Conducted precounts across high-shrink product categories using a proprietary inventory application, applying risk-based prioritization and generating barcoded section labels to preserve accurate data ahead of third-party verification
• Reviewed incoming feature shipments daily, made independent placement decisions based on product category logic, and updated item locations in the system for accurate lookup across the Walmart and MyWalmart apps
• Processed system-generated price changes across clearance, regular price updates, and rollbacks, printing and applying accurate labels to ensure shelf prices matched system records
• Supported feature ordering decisions by evaluating customer demographics, seasonal demand, and product performance to recommend selections aligned with available space and store needs

Walmart

• Assumed team lead responsibilities in the absence of the assigned supervisor, coordinated team assignments and kept the team on schedule
• Interpreted and applied floor plan documentation to understand departmental layouts and guide accurate product placement across the store
• Managed product location data within Walmart's internal inventory system, ensuring accurate records so associates across multiple departments could locate items efficiently
• Executed large-scale physical remodel tasks under strict project timelines, maintaining accuracy and attention to detail throughout
• Operated proprietary digital fulfillment software and mobile scanning technology to accurately process and fulfill customer orders in a fast-paced environment
• Evaluated system-suggested product substitutions and applied independent judgment when alternatives were unavailable, maintaining order accuracy and customer satisfaction
• Organized and staged completed orders in the backroom by fulfillment type -- delivery, scheduled pickup, and unscheduled pickup -- and grouped by order number for efficient retrieval by associates
• Maintained accuracy and speed within a technology-driven workflow, consistently meeting performance metrics tracked by automated systems

Menchie's Frozen Yogurt

• Managed full-cycle bookkeeping in QuickBooks including accounts payable and receivable, account reconciliation, invoice and receipt organization via Dropbox, and payroll processing for up to nine employees
• Reviewed profit and loss statements with regional representatives during quarterly visits, maintaining financial transparency and accountability at an ownership level
• Built and maintained a weekly product consumption tracking system to forecast inventory needs and inform delivery orders, reducing guesswork in supply management
• Installed, configured, and troubleshot POS systems, pin-pads, tablets, PCs, and printers to ensure uninterrupted store operations
• Designed reusable shift checklists organized by day and shift type, standardizing daily operations and ensuring consistency across the team
• Reorganized backroom layout and implemented a new organizational system adopted store-wide, improving efficiency across all shifts
• Maintained accurate product and menu data across DoorDash, Uber Eats, and a GoDaddy web management platform, ensuring customers had up-to-date information across all ordering channels
• Managed business social media accounts on Instagram and Facebook, scheduling franchise content and creating original promotional graphics for specials and seasonal promotions
• Led end-to-end hiring process including posting job listings, conducting interviews, and onboarding and training new associates
• Executed strategies that improved store efficiency and increased net sales by 16% from 2022 to 2023

EDUCATION

PROJECTS